The check-in is available from 15:00 on the day of arrival. SpotApartments will contact you 24hrs prior to your arrival to confirm your check-in time. Once the time is confirmed, a host will meet you at the apartment to welcome you and hand over the keys.
Check-in is 24 Hours a day, however any check-ins after 10pm is subject to a £35 charge. Please note that early check-in can be requested however is subject to availability
The guests must checkout by 11:00 on the day of departure. Please note that a late checkout is subject to availability and an additional fee of £30.
SpotApartments operates a 7 days full refund policy.
In the event of cancellation 7 days prior to arrival, the guest will receive a full refund. Any cancellation made after 7 days of arrival, the guest will be charged the full amount of the reservation.
Please note all refunds will be subject to a £15 administration fee and will be processed within 3-5 working days after the request is submitted.
In addition you are advised to ensure you have appropriate travel insurance to cover any unplanned cancellation.
SpotApartments will accept all major credit/debit cards, excluding American Express.
Once the booking is confirmed, you will be required to make the payment to secure your reservation. Failure to pay the invoice by due date will result in the booking being cancelled and any special offers being withdrawn.
The lead guest will be required to pay a security deposit of £250 upon arrival for incidental charges. This deposit is fully refundable upon checkout and subject to a damage inspection of the apartment.
The lead guest will also be required to show a government-approved photographic ID upon check-in. SpotApartments reserve the right to obtain a copy of this ID for our records.
It is forbidden to use our apartments for parties or gatherings where occupants of neighbouring apartments might be disturbed.
If on arrival, it is felt you are intending to use the apartments for such an event you may be refused entrance. If it is discovered that you are holding such an event after arrival you will be required to leave immediately.
In such circumstances, SpotApartments are not obliged to provide or locate alternative accommodation. No refund will be issued in these circumstances.
SpotApartments are not responsible for the loss, theft and/or damage of your personal belongings during your stay in any apartment booked. Therefore you are advised to ensure you have appropriate insurances in place.
You are responsible for ensuring that the apartment is not occupied by more guests than it is stated on your reservation, which is set to the number of beds in the apartment.
We reserve the right to refuse admittance to the apartment if we feel this condition is likely to be breached. In this case no refund will be returned. The apartment cannot be re-let/sublet to any other group/party without the written approval of SpotApartments.
You are responsible for taking all reasonable care of the property and its contents. The property and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the stay.
Except in the case of normal wear and tear you will be responsible for any damage to the apartment or its contents, which has occurred due to negligence, wilful damage or irresponsible behaviour on the part of those occupying the apartment or their guests. Such damage must be reported, without delay, to SpotApartments.
The cost of the repair or replacement must be agreed with, and paid to, us. You are responsible for ensuring that no person staying or visiting the apartment during your stay will suffer anything to be done which would endanger the policy of our insurers in respect of the apartment and its contents which might make the same void or voidable.
We operate a strict NO smoking & NO drugs policy. It is not permitted in any apartment or apartment building. Ignoring this will result in eviction without a refund, and any odour to be removed will be charged by SpotApartments.
SpotApartments do not allow pets in the apartment or in the apartment building.
Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 10pm and 7am.
This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral purposes.
An additional charge of £60 will be made if the Management team is called out in response to a nuisance complaint.
In order to ensure our guests enjoy a stay free from disturbance, non-corporate bookings may not be accepted from any paying guests under the age of 21. We require that there is at least one person aged 21 or over staying at the apartments for each booking.
Proof of identification and date of birth may be requested on arrival and if not presented on request, we reserve the right to cancel the booking.
A set of keys will be provided to the guests, any loss of keys will result in a £50 fee to cover the cost of a replacement lock.
The guest agrees with all the terms and conditions above prior to making a reservation for this apartment.
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